Cancellation policy
Automatic Refill Policy
By purchasing a subscription product from VelvaFlow, you agree to the terms of our Automatic Refill Policy outlined below.
Frequency & Amount
You will be billed at the frequency and amount shown during checkout. This amount may include applicable taxes and shipping fees.
Recurring Charges
When you subscribe to a product, you will be charged automatically on a recurring basis. Charges will continue unless and until you cancel.
Optional Service
Adding a Monthly Refill (subscription) is optional and can be removed before and during checkout.
Confirmation
After subscribing, you will receive an email confirming your subscription and first order.
Manage or Cancel
You have full control of your subscription and may cancel anytime before your next order is created. To cancel, you can:
- Manage and cancel your subscription directly from your customer portal on our website
- Contact us for assistance
Please include your full name and order number for faster processing. We are committed to transparency and giving you full control of your subscription.
Deadline to Cancel
To avoid being charged for your next shipment, you must cancel at least 24 hours before your next billing date.
Renewals
Each scheduled refill automatically creates a new order.
No Cancellation After Creation
Once a new order has been created, it cannot be cancelled, as it is immediately prepared for processing and shipment.
Valid Orders
All orders generated after subscription registration are considered valid and final and will be processed and billed accordingly.