Cancellation policy

Automatic Refill Policy

By purchasing a subscription product from VelvaFlow, you agree to the terms of our Automatic Refill Policy outlined below.

Frequency & Amount

You will be billed at the frequency and amount shown during checkout. This amount may include applicable taxes and shipping fees.

Recurring Charges

When you subscribe to a product, you will be charged automatically on a recurring basis. Charges will continue unless and until you cancel.

Optional Service

Adding a Monthly Refill (subscription) is optional and can be removed before and during checkout.

Confirmation

After subscribing, you will receive an email confirming your subscription and first order.

Manage or Cancel

You have full control of your subscription and may cancel anytime before your next order is created. To cancel, you can:

  • Manage and cancel your subscription directly from your customer portal on our website
  • Contact us for assistance

Please include your full name and order number for faster processing. We are committed to transparency and giving you full control of your subscription.

Deadline to Cancel

To avoid being charged for your next shipment, you must cancel at least 24 hours before your next billing date.

Renewals

Each scheduled refill automatically creates a new order.

No Cancellation After Creation

Once a new order has been created, it cannot be cancelled, as it is immediately prepared for processing and shipment.

Valid Orders

All orders generated after subscription registration are considered valid and final and will be processed and billed accordingly.